How Does a Business Accommodate a Service Animal?

No issue is too small for us to blog about at Business Law Basics. If it’s related to business law, broadly defined, we’ll cover it!
 
So how does a business accommodate a service animal under the Americans with Disabilities Act (ADA)? Attorney Shima Umetani Walker offers guidance for compliance with the sometimes murky ADA rules:

A recent news story reported a woman brought a baby kangaroo into a local McDonald’s in Wisconsin, claiming, with a letter from her doctor, that the kangaroo was a “service animal” to help her cope with emotional distress. Another McDonald’s customer called the police, and the woman was asked to leave.

That type of situation poses some important questions for [ ] businesses with regard to service animals. Do you know what actually qualifies as a service animal under the law and what you should do when a customer or client brings in a service animal?

Similarly, how should you, as an employer, respond to a request from an employee with a disability to bring a service animal into the workplace? Here is an overview of what to do when a business finds itself in a murky situation involving a service animal.

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